Epson Workforce 610 and “Printer Error Has Occurred”

2013 April 26
by Colin

Had an Epson Workforce 610. Started getting error “A printer error has occurred. Turn power off and then on again. For details, see your documentation or Epson.com.” Decided to get a Brother 2270-DW (I’ve always wanted a duplex laser) but thought it might still be useful to use the scanner feature on the Workforce (especially since it was networked). If you are still getting error messages call tech support, for help.

Unfortunately, the above error locks you out of any of the all-in-one features, even ones that don’t involve the actual printer. However, this little trick appears to have given new life to the Workforce.

  1. Open printer such that the cartridge housing is accessible (flip the scanner housing up).
  2. Turn printer off.
  3. While printer is off, gently slide cartridge housing to the left about halfway.
  4. Turn printer on.
  5. After cartridge housing moves all the way to the right (which it will do on startup), gently push up and back on the housing and continue pressing/gently jiggling as the housing tries to free itself.
  6. Eventually, the housing will snap back to the left which will stop tripping the error message, and free you to use the scanner, copy, fax, etc.
  7. This may even allow you to keep using the actual printer, although I haven’t tested!

This took me a few tries, but eventually fiddling around with the cartridge housing while it was over on the right edge of the printer freed it enough for it to become “functional” again. No clue how long it will last, but prevents me from having a useless paperweight sitting on my home office shelf!
Source: 1daybanner

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114 Responses leave one →
  1. 2017 April 1
    alexa permalink

    that was great thanks so much

  2. 2017 May 1
    Skychef permalink

    “Bingo”!!! Tried it about 4-5 times and “walla”, back in business. THANKS!

  3. 2017 July 31
    Colin permalink

    Very useful. Worked a treat and printing is spot on again. Thank you for the help :-)

  4. 2017 September 29
    Carlos permalink

    Very helpful, thanks, my printer is back to life.

  5. 2017 September 29

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  6. 2017 October 5

    GREAT! Thanks, worked first time.

  7. 2018 January 2

    Worked great! Thank you

  8. 2018 January 10
    Mike permalink

    THANK YOU!!!!! A bunch of jiggling and multiple on/offs and I’ll be, it’s working!!!!! Thank you so very much.

  9. 2018 May 22
    Troy permalink

    Perfect. Was about to throw it away. You saved me the time and money to buy a new printer.

  10. 2018 August 18

    Easy steps who saved my time and effort, great work

  11. 2018 October 7
    Neal permalink

    When I turn off the Workforce 610 and raise the scanner housing, I can’t get the cartridge housing to budge. What am I doing wrong?

  12. 2018 November 17

    Great post. You are providing best solution to Epson users.

  13. 2018 November 19
    Nicole Laidler permalink

    That trick not working for me. Tried several times. Any other suggestions

  14. 2018 December 10
    LYNDA K RAHEEM permalink

    that trick is not working for me. Tried several times, over many days. Any other suggestions? Otherwise, I have to find a service center.

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